Nancy Kumar

Strategic Design Manager, Airbus

Service Design In Aviation

30 mins
Design Systems, Research, Methods, and Processes

Design Specialists
Design Enthusiast

About The Speaker

Strategic Design Manager at Airbus. Design Practitioner, inquisitive in the fields of Experience Design, Design Strategy and Design Philosophy. Passionate explorer and follower of Design Thinking, Psychology and User-Centered Design.

Every design has a problem to solve and a purpose to meet, but a good design has the capacity to change and improvise the lives around us.

Service Design In Aviation

I’ll be talking about Design and Services which lead to Innovation for Aviation Industry. Considering the aviation industry is a vast industry with multiple stakeholders involved, I’ll be talking about how can we bridge the gap between multiple stakeholders to built a connected solution through a service design approach.

Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys.

Key Takeaways


Service Design in Aviation.


Design and Innvation methods.


Service Design Thinking.

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