Nancy Kumar
Strategic Design Manager, Airbus
Service Design In Aviation
30 mins
Design Systems, Research, Methods, and Processes
Design Specialists
Design Enthusiast
About The Speaker
Strategic Design Manager at Airbus. Design Practitioner, inquisitive in the fields of Experience Design, Design Strategy and Design Philosophy. Passionate explorer and follower of Design Thinking, Psychology and User-Centered Design.
Every design has a problem to solve and a purpose to meet, but a good design has the capacity to change and improvise the lives around us.
Service Design In Aviation
I’ll be talking about Design and Services which lead to Innovation for Aviation Industry. Considering the aviation industry is a vast industry with multiple stakeholders involved, I’ll be talking about how can we bridge the gap between multiple stakeholders to built a connected solution through a service design approach.
Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys.
Key Takeaways
1
Service Design in Aviation.
2
Design and Innvation methods.
3
Service Design Thinking.
