Christopher Noessel

Senior Designer, IBM

Five Universal AI Assists

18 mins
Experiences, Artifacts, and Emerging Tech


About The Speaker

Christopher is an AI designer at IBM. He teaches, speaks about, and evangelizes design internationally. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face, 4th Edition (Wiley, 2015), keeper of the blog, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017).

Five Universal AI Assists

When AI isn’t doing things _for_ you, it should be _helping you_ to do what you want to do. User-centered designers know this, but the language around AI capabilities can be frustratingly opaque. How can designers make sense of AI’scapabilities when designing for assistants? Come hear Chris Noessel, senior designer at IBM and author of Designing Agentive Technologies: AI That Works for People, discusses the 5 Universal Assists and how 3 common AI capabilities fit into it all.

Key Takeaways


What are the five universal assists?


What are the three main AI capabilities?


How you can use the 5 to make design for the 3.

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