VP and Global Head of UX Design
HARMAN International (A Samsung Company), India


An advocate for user-centric design with over two decades of experience in the industry, Mohan has a proven track record of enabling UX-led business transformations for several blue chip companies. He is currently the Vice President and Global Head of User Experience at HARMAN. In that capacity, Mohan’s team received the prestigious Red Dot Award, named “Agency of The Year – Design and Technology,” ranked a leader in Experience Engineering by analysts, and won several other accolades by building a USP with a blend of design and technology. He has mobilized teams across domains and geographies, integrating data, design and engineering to deliver seamless customer experiences.

18 min TED like Talk

Targeted to PREMIUM – Intermediate

Track 3: Design Systems, Research, Methods, and Processes

Empathetic Technology in Healthcare

With a wide spread perception that technology is doomed to destroy compassion and empathy, engaging patients in their care has become difficult than ever. This makes our ability to share and understand others’ emotions to foster helpful and altruistic patient-centric ecosystems more important.

How do we design for the technology advancements in medical industry to go hand-in-hand with a more empowered, informed patient?

Track 3: Design Systems, Research, Methods, and Processes

Three key takeaways

This talk will uncover:

  1. How emerging patient expectations call for a greater partnership between healthcare providers and technology service providers.
  2. How to design for the patient of tomorrow and meet his growing needs
  3. How to build an environment for strategists and designers to continuously observe patients, map new pain points that emerge, and solve them on the go. Pre-emptive, personalized and participative care are constantly evolving in definition, and therefore the design of such patient experiences will always be a work-in-progress.
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